SPL Customer Survey Form for Environmental Services

We appreciate your business and as part of our Total Quality Management Program we welcome your feedback. Tell us what you think about our services, our organization, or anything else that comes to mind.  We appreciate your business and welcome all of your comments and suggestions.

Which of SPL's labs have you used?

Houston, TX Lafayette, LA Traverse City MI

Which SPL lab are you currently using?

Why? (Enter your comments below.)

 

In the following 3 sections please rate the SPL on the following criteria: (1=poor, 2=below average, 3=average, 4=above average, 5=excellent, and NA=Not Applicable) This applies to the lab selected above.

Project Management

Category Rank
Turnaround Time
Phone Demeanor (pleasant, rude)
Responsiveness
Reliability 
Follow Up
Returns Phone Calls Timely

Operations

Turnaround Time
Quality of Data
Sample Kits
Overall Capabilities
Shipping To/From

Sales & Marketing

Phone Demeanor (pleasant, rude)
Responsiveness
Reliability
Follow Up
Returns Phone Calls Timely

 

Would you use SPL if you were not required by contract?    Yes  No

Which lab (any lab) would your prefer?

Why?

Does SPL provide value to your environmental program? Yes  No

What can SPL do to better serve you? (Comments Below)

What is the primary factor when selecting a laboratory?

Would you be willing to recommend SPL to other customers? Yes   No

If you would like to be contacted tell us how to get in touch with you:

Name
E-mail
Tel
FAX
Please contact me as soon as possible regarding this matter.

Copyright © 2005 [SPL, Inc.]. All rights reserved.
Revised: 07/16/07.